Security Services
Om Group of Companies apart from other security firms, below way we take care of our “clients”.
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One point of contact
We keep things simple, appointing a single dedicated Customer Service Officer to look after your business. Also we appoint the security practitioners for assigning your contract.
Specialists
Our Customer Service Officer handled a maximum of 10 accounts. It’s a ratio that’s very low compared to others in our companies.
Regular Reviews
Our Customer Service Officers have provided strategic direction for the development of our business. They must meet regularly with our client to listen and sort out their issues, while our dedicated officer’s works at the coal face, agreeing and implementing Service Level Agreements (SLAs). Our officers do surprise night round to check security guard services at night time. These clearly define what we will deliver and monitor how well we do it.
